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FAQ
What type of furniture does your store sell?
Our online furniture store sells a variety of furniture for different rooms, including living room, bedroom, dining room, home office, and outdoor furniture.
How can I place an order on your website?
To place an order on our website, simply add the desired items to your cart and proceed to checkout. Fill in your personal and payment information to complete the purchase.
What are my payment options?
We accept a variety of payment methods, including credit and debit cards, PayPal, and Klarna financing.
What is your return policy?
Our return policy allows you to return any item within 14 days of receipt for a full refund or exchange. Please see our page for returns for more details.
Can I cancel my order?
Yes, you can cancel your order as long as it has not been shipped. Please contact our customer service team as soon as possible to request a cancellation.
What is the shipping policy?
We offer standard shipping fee on all orders within the EU. Delivery times and shipping costs vary depending on your location and the items in your order. Please check our page SHIPPING & PAYMENTS for more information.
How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the delivery status of your order on the carrier's website.
Can I change the delivery address of my order?
If your order has not been shipped, you can contact our customer service team to change the delivery address.
What is the warranty on your furniture?
How can I contact customer service?
You can contact our customer service team by phone, email, or through the live chat feature on our website. Our hours of operation are Monday to Friday from 6:00 AM to 4:00 PM CET.
What is the process for assembly of the furniture?
Most of our furniture comes partially assembled and requires minimal assembly. Detailed instructions are included with each product and can also be found on our website. If you need assistance, please contact our customer service team.
Do you offer any furniture financing options?
Yes, we offer financing through Klarna, which allows you to pay for your furniture over time with flexible payment options.
What is your policy on furniture damages during shipping?
If your furniture arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue and arrange for a replacement or refund as necessary.
Do you offer interior design services?
No, we do not currently offer interior design services. However, our website features a blog with design tips and inspiration to help you create your dream space.
How do I care for and maintain my furniture?
Each product page on our website includes information on the care and maintenance of the furniture. If you have specific questions, please contact our customer service team.
Do you offer any discounts or promotions?
Yes, we offer various discounts and promotions throughout the year. Be sure to sign up for our newsletter to stay informed about our latest deals.
How can I apply a coupon code to my order?
To apply a coupon code to your order, simply enter the code in the designated field at checkout before completing your purchase.
Can I see the furniture in person before purchasing?
Unfortunately, we do not have physical showrooms at this time. All of our furniture is only available for purchase online.
Do you offer custom furniture options?
No, we do not offer custom furniture options at this time.
What is your policy on furniture exchanges?
If you need to exchange an item, please contact our customer service team within 14 days of receipt. We will assist you with the exchange process.
Do you ship internationally?
At this time, we ship to addresses within the EU.
What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information. You can view our privacy policy on our website.
Can I speak with a representative over the phone?
Yes, our customer service team is available by phone during our hours of operation, which are Monday to Friday from 8:00 AM to 4:00 PM CET.
