RETURNS & REFUND POLICY

Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

RETURN ADDRESS:

Furnhouse Aps
Warehouse 1 (WITH THE OFFICE):
C. F. TIETGENS BOULEVARD 30
DK-5220 ODENSE SØ
DENMARK

Return process:

Please inspect your package for damages before accepting it. If you find any damages please don't accept the parcel from the delivery service or fill and sign a damage report with the courier.


1 - If you will find any defect or issue please report immediately to us together with pictures of the defect

2 - We will find a solution for you - replacement/partial replacement/refund/refusing the claim

3 - In case of full replacement or partial replacement we will issue the return label and provide to the customer

4 - We will wait until the item will reach our warehouse - we will check the condition of the furniture and the packaging. If the item wasn't packed properly on the customer's side and the item got damaged because of that, the customer is responsible for the damage. We will deduct the amount from the refund.

5 - Money will be refunded to the customer's account which the payment came from

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

The full refund will be issued only if:

  • Item is packed in original packaging including the inner protecting material
  • Item is without any marks of usage, further damages, animal marks and odourless (smoke,...)

The return shipping costs are covered by the customer if:

  • The customer refused the item upon delivery
  • The customer has ordered the item by mistake
  • The customer has changed the mind
  • The customer didn't say any reason for returning the goods
  • The customer provided incorrect contact information
  • The customer does not communicate with the carriers or to our requests - phone and email
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