RETURN AND REFUND POLICY

refund policy

If you need to return an item, please contact us with your order number and details of the product you would like to return. We will respond quickly with instructions on how to return items from your order.

SENDER:

Furnhouse Aps
Warehouse 1 (WITH THE OFFICE):
CF TIETGENS BOULEVARD 30
DK-5220 ODENSE SØ
DENMARK

Return process:

Please check your package for damage before accepting it. If you find any damage, please do not accept the package from the delivery service or fill up and sign a damage report with the courier.

1 - If you encounter any bug or problem, please report it immediately along with pictures of the bug
2 - We will find a solution for you - replacement / partial replacement / reimbursement / refusal of the complaint
3 - In the case of a full or partial replacement, we will issue the return label and provide it to the customer
4 - We wait for the item to reach our warehouse - we check the condition of the furniture and the packaging. If the item is not properly packaged by the customer and the item is damaged as a result, the customer is responsible for the damage. We will deduct the amount from the refund.
5 - The money will be returned to the account of the customer from which the payment came

You can return most new, unopened items for a full refund within 14 days of delivery. We'll also cover the return shipping cost if the return was due to our mistake (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of handing your package over to the return shipper. However, in many cases you will get a refund faster. This period includes the time it takes to receive your return from the sender (5 to 10 working days), the time it takes to process your return after receipt (3 to 5 working days) and the time we do need your bank to process our refund request (5 to 10 working days).

A full refund will only be given if:

  • Item is in its original packaging including the inner protective material
  • Item is without signs of use, other damage, animal tracks and odorless (smoke, ...)

The return costs are borne by the customer if:

  • The customer refused the item upon delivery
  • The customer ordered the item by mistake
  • The customer changed their mind
  • The customer has not given a reason for the return
  • The customer provided incorrect contact details
  • The customer does not communicate with the carriers or on our inquiries - phone and email

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